Retningslinjer for angrerett
Return and Refund Policy
Store: krion.shop
Address: H. B. Falks gate 9
Email: krishanth2406@gmail.com
At krion.shop, we want you to be satisfied with your purchase. If you wish to return an item, please read our return and refund policy below.
Right of Withdrawal
For orders shipped within Norway and the EU, customers have the right to withdraw from their purchase within 14 days from the day after receiving the product.
To use your right of withdrawal, please contact us at:
Please include:
- Order number
- Full name
- Email used for the order
- The item you wish to return
After notifying us that you wish to use your right of withdrawal, the item must be returned within 14 days.
The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered.
Return Conditions
To be eligible for a return, the item must:
- Be unused
- Be in the same condition as when received
- Be in its original packaging
- Include valid proof of purchase or order number
Because this is a coffee product, we cannot accept returns of opened, used, or unsealed products for hygiene and safety reasons, unless the item is defective or incorrectly delivered.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
Contact us within 7 days of delivery if:
- The item is damaged
- The item is defective
- You received the wrong product
Please email krishanth2406@gmail.com with your order number, a short explanation, and clear photos of the product. We will review the case and offer a replacement, new item, or refund if the claim is approved.
Non-Returnable Items
The following items cannot normally be returned:
- Opened coffee products
- Used products
- Products where the seal has been broken
- Gift cards
- Items damaged due to misuse or improper handling
This does not apply if the item is defective, damaged, or incorrectly delivered.
Exchanges
We do not offer direct exchanges. If your return is approved, you may place a new order for the desired product.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved:
- The refund will be issued to the original payment method
- Processing time is normally 5–10 business days
- Your bank or payment provider may need additional time to process the refund
If more than 15 business days have passed since your return was approved, please contact us at:
Returns Without Approval
Returns sent without contacting us first may be refused. Please always contact us at krishanth2406@gmail.com before sending back any item.